Terms & Conditions

Welcome to Chimney Chimp. By accessing or using our website and services, you agree to be bound by the following Terms & Conditions. Please read them carefully before using our website or booking any services.

Acceptance of Terms

By accessing this website or requesting services from Chimney Chimp, you agree to comply with and be legally bound by these Terms & Conditions. If you do not agree, please do not use our website or services.

Services

Chimney Chimp provides professional chimney-related services, including but not limited to:

• Chimney Sweeping
• Chimney Inspection
• Chimney Repair
• Chimney Cap Installation
• Chimney Crown Repair
• Chimney Liner Installation & Repair
• Chimney Construction
• Chimney Maintenance

All services are subject to availability and site conditions.

Estimates & Pricing

All quotes or estimates provided are based on the information available at the time.

Final pricing may change if additional work is required due to hidden damage, safety issues, or unforeseen conditions.

Any changes will be communicated and approved before proceeding.

Appointments & Cancellations

Appointments must be scheduled in advance.

We request at least 24 hours’ notice for cancellations or rescheduling.

Failure to provide adequate notice may result in a cancellation fee.

Customer Responsibilities

Customers agree to:

• Provide accurate and complete information
• Ensure safe and reasonable access to the chimney and property
• Remove personal items near work areas when possible
• Inform us of any known hazards or previous repairs

Chimney Chimp is not responsible for delays caused by unsafe or inaccessible conditions.

Safety & Work Conditions

Our technicians follow industry safety standards at all times.

Services may be refused or stopped if conditions are unsafe.

We are not responsible for pre-existing structural issues discovered during service.

Website Use

You agree not to:

• Use the website for unlawful purposes
• Attempt to hack, disrupt, or misuse the website
• Copy or reproduce website content without permission

All content on this website is the property of Chimney Chimp unless otherwise stated.

Intellectual Property

All text, images, logos, and content on this website are owned by Chimney Chimp and are protected by copyright and intellectual property laws. Unauthorized use is strictly prohibited.

Limitation of Liability

Chimney Chimp shall not be liable for indirect, incidental, or consequential damages.

Our liability is limited to the amount paid for the specific service provided.

We are not responsible for damage caused by existing defects, weather conditions, or misuse of the chimney system.

Warranties

Any workmanship warranty will be provided in writing, if applicable.

No warranty applies to damage caused by neglect, misuse, weather, or lack of maintenance.

Third-Party Links

Our website may contain links to third-party websites. Chimney Chimp is not responsible for the content, policies, or practices of those websites.

Text Messaging (SMS) Privacy

By opting in to SMS messages from Chimney Chimp LLC, you agree to receive text messages for customer support, service updates, and other communications related to your account.

• You can cancel the SMS service at any time. Just text STOP. After you send the SMS message "STOP" to us, we will send you an SMS message to confirm that you have been unsubscribed. After this, you will no longer receive SMS messages from us. If you want to join again, just sign up as you did the first time and we will start sending SMS messages to you again.
• If you are experiencing issues with the messaging program, you can reply with the keyword HELP for more assistance.
• Carriers are not liable for delayed or undelivered messages.
• As always, message and data rates may apply for any messages sent to you from us and to us from you. Message frequency varies. If you have any questions about your text plan or data plan, it is best to contact your wireless provider.

Privacy

Your use of our website is also governed by our Privacy Policy. Please review it to understand how we collect and use your information.

Governing Law

These Terms & Conditions are governed by and interpreted in accordance with applicable local and national laws, without regard to conflict of law principles.

Changes to Terms

We reserve the right to update or modify these Terms & Conditions at any time. Changes will be effective immediately upon posting on this page.ms

Contact Information

If you have any questions regarding these Terms & Conditions, please contact us:

Chimney Chimp

Email: info@chimneychimp.com

Phone: 216 789 83000

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Service Agreement

This Service Agreement (“Agreement”) is entered into between Chimney Chimp LLC, an Ohio limited liability company (“Company”), and the undersigned customer (“Customer”).

1. Services

‍ Company may provide air duct cleaning, dryer vent cleaning, chimney sweeping, chimney inspections, chimney repairs, chimney liner installation or replacement, masonry work, and related services.

The Company is not performing engineering services, destructive testing, environmental testing, mold testing, asbestos inspection, structural analysis, municipal code enforcement, insurance compliance certification, or full-system safety certification. Any inspection performed by Company shall be limited to reasonably visible and accessible areas at the time of service.

2. Payment Terms‍

A deposit payment is due prior to commencement of services and final payment is due immediately upon completion of services, as determined by Company. The Company requires a deposit before:

• Ordering materials or parts,
• Scheduling the job,
• Reserving installation dates, or
• Commencing work.

Customer acknowledges and agrees that:

• Parts and materials will not be ordered until the required deposit is paid in full;
• Scheduling is not guaranteed until the deposit clears;
• Electronic signatures shall be deemed binding and enforceable.

Company reserves the right to suspend, delay, or terminate services for nonpayment, unsafe conditions, denial of reasonable property access, weather conditions, labor shortages, material shortages, permit delays, hazardous conditions, or circumstances beyond Company’s reasonable control.

Company will only schedule work or order materials when deposit funds have cleared and Company confirms scheduling availability. Deposits become non-refundable to the extent materials are ordered, labor is scheduled, or costs are incurred by Company. Overdue balances may accrue interest at the maximum rate permitted under Ohio law. Customer shall also be responsible for reasonable collection costs, court costs, and reasonable attorneys’ fees where permitted by law.

3. Estimates and Additional Work

‍ All estimates are based on visible conditions existing at the time of inspection. Chimney systems, venting systems, masonry, ductwork, roofs, attics, crawlspaces, walls, ceilings, and related structures may contain hidden defects, deterioration, water intrusion, fire damage, code violations, or unsafe conditions not visible during a non-destructive inspection. The discovery of hidden defects or unsafe conditions may require additional labor, materials, repairs, or suspension of work. Company may issue revised estimates or change orders for such additional work. The Customer acknowledges that older systems and structures may contain latent defects that become visible only after cleaning, demolition, dismantling, or commencement of repairs.

4. Access to Property

‍The Customer shall provide safe and adequate access to all work areas, including roofs, chimneys, vents, attics, crawlspaces, and HVAC systems.

Customer represents that the property and work areas are reasonably safe for service personnel. Company reserves the right to refuse, suspend, or terminate work where unsafe, hazardous, unsanitary, or inaccessible conditions exist, including but not limited to:

• Structural instability,
• Animal infestations,
• Excessive mold,
• Biohazards,
• Asbestos-containing materials,
• Dangerous weather conditions,
• Electrical hazards,
• Or unsafe roof access.

5. No Guarantee of Results

‍The Company does not guarantee specific air quality improvements, elimination of odors, elimination of contaminants, prevention of future buildup, prevention of chimney fires, prevention of water intrusion, compliance with insurance requirements, compliance with manufacturer standards, or compliance with municipal, fire, or building code requirements. The cleaning, sweeping, repair, or inspection services do not guarantee that a chimney, fireplace, venting system, dryer vent, air duct system, liner, or appliance is free from defects or safe for continued use. The Company does not certify that any chimney, fireplace, liner, venting system, appliance, or related structure complies with current code, insurance, or manufacturer requirements unless expressly stated in writing.

6. Disclaimer of Warranties

‍TO THE MAXIMUM EXTENT PERMITTED UNDER OHIO LAW, COMPANY DISCLAIMS ALL EXPRESS OR IMPLIED WARRANTIES, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, HABITABILITY, OR WARRANTIES ARISING FROM COURSE OF DEALING OR USAGE OF TRADE.

No oral statements, advertising materials, inspection comments, technician opinions, or estimates shall create any warranty unless expressly incorporated into a written agreement signed by Company.

7. Limitation of Liability

‍ The Company shall not be liable for hidden defects, latent defects, pre-existing conditions, structural failures, mold, asbestos, code violations, water intrusion, smoke damage, chimney fires, roof damage caused by pre-existing conditions, deterioration, corrosion, acts of third parties, or consequential, incidental, indirect, punitive, or special damages. To the maximum extent permitted under Ohio law, Company’s total aggregate liability arising from or related to the services shall not exceed the total amount actually paid by Customer for the specific services giving rise to the claim. Nothing herein shall waive liability for gross negligence, reckless conduct, fraud, or intentional misconduct where such waiver is prohibited by Ohio law. Any claim arising out of this Agreement must be commenced within one (1) year after the claim accrues, to the extent permitted under Ohio law.

8. Indemnification

‍ The Customer agrees to indemnify, defend, and hold harmless Company and its owners, employees, agents, and contractors from claims, liabilities, damages, losses, and expenses arising out of unsafe property conditions, Customer misuse or continued operation of serviced systems, inaccurate information provided by Customer, Customer failure to maintain systems after service, or third-party claims arising from Customer’s property or conduct.

9. Governing Law

‍This Agreement shall be governed by the laws of the State of Ohio. Any legal action brought under this Agreement shall be heard in Cuyahoga County, Ohio.

10. Severability

‍ If any provision of this Agreement is determined by a court of competent jurisdiction to be invalid, illegal, or unenforceable under applicable law, such provision shall be modified and enforced to the maximum extent permitted by law, or if modification is not possible, severed from this Agreement, and the remaining provisions shall remain in full force and effect.